Shipping policy

Thank you for shopping with ETERNO! We are committed to providing you with excellent shipping services. Please review our shipping policy below.

Shipping Locations

We currently offer shipping to the United Kingdom and the United States.

Shipping Methods & Costs

United Kingdom

  • Royal Mail 24h: Free (Delivered within 1–2 business days)

United States

  • FedEx Standard: Free (Delivered within 3-5 business days)
  • FedEx Priority: Price calculated at checkout (Delivered within 1-2 business days)

Processing Time

  • Orders are processed and dispatched within 1-3 business days from the time of purchase, excluding weekends and public holidays.
  • Orders placed on weekends or holidays will be processed the next business day.

Delivery Times

  • UK Orders: Royal Mail 24h is typically delivered within 1–2 business days from dispatch.
  • US Orders:
    • FedEx Standard: 3–5 business days from dispatch.
    • FedEx Priority: 1–2 business days from dispatch.

Shipping Address

Please ensure that the shipping address you provide is accurate and complete. We are not responsible for orders that are delayed or undelivered due to incorrect or incomplete shipping information.

Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order's progress. If you have not received a tracking number or need assistance, please contact us at support@eternobody.com.

Lost or Damaged Items

If your order is lost or arrives damaged, please contact us at support@eternobody.com within 14 days of receiving your order. We will do our best to assist you in resolving any issues with your shipment.

International Shipping

Currently, we only ship to the United Kingdom and the United States. For other locations, please reach out to us for potential shipping options.